Order & Delivery
Customer Service Hours: Monday – Friday 7am to 2pm
Margaux & Company is a Virginia importer and distributor licensed to sell to valid on-premise (restaurant) and off-premise (retail) customers. Only licensed and approved Margaux & Company customers can place orders and receive deliveries. PLEASE NOTE: we cannot sell direct to consumers.
To become a Margaux & Company customer, please complete and send the New Customer Account Information form, the Credit Application, and a copy of your valid Liquor License to firstname.lastname@example.org . Your Sales Representative will notify you when you are able to place an order. For new and existing customers, the best way to place an order is directly with your Sales Representative or Customer Service at 434-245-0009.
Depending on credit approval, payment terms are C.O.D. for Virginia or Net 30 for Washington, D.C. Margaux & Company reserves the right to set credit limits based on credit approval or standing.
PRODUCT RETURNS Margaux & Company will only accept returns that are authorized in advance, as proper documentation is needed to make the pick-up. Please contact your Sales Representative or Customer Service if you need an item returned. You will receive a credit memo within 24 hours of return of merchandise to the warehouse. Margaux & Company does not accept returns, either for credit or refund, for unsold items or items that we no longer stock at our warehouse.
BREAKAGE In accordance with Virginia law, Margaux & Company can only accept breakage returns at time of delivery. All cases should be opened and inspected by the customer at time of delivery to ensure all products are in good condition.
FAULTY PRODUCT Please notify your Sales Representative of any faulty products. We may require return of the faulty merchandise in order to process a credit. It is our preference to issue credit memos instead of physical replacements. Please tell your Sales Representative if you require a physical replacement.
Delivery Days & Zones
TUESDAY TO FRIDAY DELIVERY Daily service for delivery to scheduled territories. Cut off for next day delivery is 5:00 p.m.